What areas do you currently serve?

We serve all of the Mornington Peninsula, as well as Frankston, Seaford and over to Somerville. If your property is outside our standard service area, reach out — we may still be able to accommodate it.

What services do you offer for Airbnb turnovers?

We provide full turnover cleanings, including general cleaning, linen changes, laundry service (if available on-site), restocking essentials, and reporting any damages or issues. (Our linen is outsourced to linen houses in our areas of work).

How much notice do you need to schedule a clean?

We recommend at least 24–48 hours' notice. However, we may accommodate same-day or last-minute bookings depending on availability. Similarly, if you need to cancel, please give us 24 hours notice, fees of the price of the original clean may apply for late cancellations.

Do you bring your own cleaning supplies and equipment?

Yes, we bring all necessary supplies and equipment. If you prefer we use specific products, let us know in advance.

Do you support sustainability and eco friendly products?

Yes we do - At The Peninsula Reset we use eco friendly and natural based cleaning products, we believe in the health of our staff and clients.

Can you restock guest supplies (toiletries, coffee, etc)?

Absolutely. You can either provide the items or arrange for us to purchase and restock them at an additional fee - this falls under our Concierge service.

What do you offer for Concierge Services?

We can stock pantries, do a weekly shop for you, we can pick up supplies for your Airbnb and top up at the property accordingly. We can also offer trips to your holiday house to turn on lights, put heating on, air the property out if needed and prepare for your upcoming stay.

How do you handle damages or guest-related issues?

Our team is trained to spot and report any damage or unusual activity immediately after each cleaning, with photo documentation sent to you.

Do your staff have Police Checks?

Absolutely! Nobody works at The Peninsula Reset without one.

What are your fees?

All cleans are different and have different requirements, so please get in touch to give a more detailed estimate of what you require. We can always pay a visit to the property to meet you and run over what's required prior to booking.

How do you access the property?

We can access your Airbnb or residence through a lockbox, smart lock, or key handoff — whatever works best for you. All access instructions are kept secure and confidential in our secure system.